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We provide you Cloud Customer Relationship Management (CRM), software that helps your businesses foster strong customer relationships and improve sales and retention by having quality conversations with prospects and customers.
Benefits of CRM software
Enhanced customers experience
From lead to customer, their entire journey is captured in the CRM. This puts you in a better position to recognize people and personalize their engagement with targeted campaigns and messaging.
The CRM software becomes a single source of truth for every member of your team. No information gaps, no back-and-forth—the customer hears a consistent voice from your business.
Lesser data entry
CRM lets you automate mundane tasks like creating contacts from signup forms and sending welcome emails to new prospects. Spreadsheets demand data entry: CRMs minimize it.
Measure marketing impact
The CRM analyses the effectiveness of your marketing campaigns and provides high-level and detailed reports that let you take smart decisions. It also tracks and attributes revenue to the right source.
Since you have a well-rounded view of your customers at all times, you can cross-sell and up-sell at the right moments, with higher success rates. This also reduces the chances of attrition.
The lead module keeps data of all the customers organized.Read More
Customers are the most valuable assets for your business. Here, the lead module keeps data of all the customers organized. Whenever you capture a lead from your marketing channels, the software stores all their data in one place. Furthermore, this CRM module offers smart views to evaluate the present status of the leads. When all of this data is accumulated in one place, any sales manager can quickly analyze sales operations currently going on and how it can be modified further. Additionally, there are different options to manage leads, activities, task, and lists, that empowers every salesperson to make the most out of their efforts.
It displays the names of the marketing campaigns with the present status.Read More
Marketing module stages conclusive details of all your email marketing campaigns and more. It displays the names of the marketing campaigns with the present status. In addition to that, the marketing module also displays the results of your email marketing campaigns with respective click-through rates and more. This helps you to get a gist of how fruitful your email marketing campaigns have been. And how you can improve it further. Also, the marketing module allows you to create new email campaigns after analyzing the response of the previous. Additionally, this CRM module showcases the details of landing pages that you have created. It puts together all data regarding views, conversion rate, present status, and more. Last but not least, the Marketing Module of CRM creates and furnishes the details of all website widgets, their types, and their status. Additionally, it also provides you a way to check the conversion rate of these widgets by generating individual reports for every one of them.
The workflow module helps you to automate your sales process, when a new lead flows into the systemRead More
The workflow module helps you to automate your sales process. For example, when a new lead flows into the system. You can set-up automation to assign it to a salesperson that can cater to your lead’s interest. Following that, you can create an if/else condition. Suppose, if the lead does not pick up your follow up call, you can set a task to call after three days. Conversely, if they pick up and show interest in your product, you can engage them with email, highlighting the details of the product. Here is a complete guide to workflow automation. The workflow module of CRM helps you to gather all the workflows in one place and analyze the number of triggers, etc. Moving on, the CRM module also delivers a process designer. It allows you to create process after identifying relevant triggers. For example, if a prospect is inclined to make a purchase, the process designer will convert their lead stage into opportunity.
This enables you to transfer data to CRM, allowing you to collect all leads in one platform.Read More
The Apps Marketplace module of CRM provides options of different apps with which the CRM software can integrate through connectors. For example, Facebook Lead Ads connector, marketplace (Justdial, Sulekha, etc.) connector and more. This Module of CRM enables you to transfer data (leads from different applications) to CRM, allowing you to collect all leads in one platform. It enables you to nurture and engage them efficiently, based on the channel from where they came in.
These reports include administrative reports, field sales reports, customer analytics, and many more.Read More
Reports module of the CRM software gathers reports of different categories and presents them in one place. These reports include administrative reports, field sales reports, customer analytics, and many more. Based on your usage pattern, this CRM module collects frequently used reports in one section. It enables you to access them effortlessly. Also, the module allows users to create customized reports in no time. Reports Module of CRM provides the ease of analyzing all data related to sales and marketing. With this, it helps you to optimize your process to grow in your industry.
Through content repository, all your creatives and images can be accessed by your team members.Read More
The content repository module of the CRM software gathers all images and documents. It makes them easily accessible whenever you need them. Through content repository, all your creatives and images can be accessed by your team members. When in need, it saves time by eliminating the confusion of searching for data stored in different silos.
Actual returns vary from one company to the next, but common benefits we have seen our customers achieve are:
· Higher customer retention
· Improved sales productivity
· Improved efficiency between different departments
· Shorter sales cycles
· Increased profitability
· Lower marketing costs
· Reduction in “lost” sales leads
· Increased customer service response times
The answer in short is yes, most CRM systems include the option to cater for remote users. However, there are four main ways to do this:
· Remote web access – this enables your remote worker to go onto the internet and login to your live CRM system from home.
· Remote Installation – this enables remote workers to have a copy of the software on their laptop, so they can update your CRM database regardless of whether they have internet access. When they do have access to the internet and your server, they can then synchronise their data.
· Mobile CRM – this enables remote workers to access and update your CRM system, via a PDA or mobile phone.
· VPN – Virtual Private Network – where users connect to the work server, via the internet from home.
Many CRM systems have security profiles that enable businesses to prevent their staff from performing certain tasks. For example, if you were worried that a disgruntled employee might want to delete the company database, deletion rights can be removed. In most CRM systems there is also the option to be able to export data into an excel spreadsheet, again if this was something you wanted to stop, then this part of the system can be turned off for certain users. If this is something you are concerned about, remember to mention it to the company whom you are purchasing your CRM from.
A CRM system helps you recognize customers and prospective customers, understand their preferences, frequently anticipate their needs and respond to their requests quickly and effectively.
· Ease of use.
· Easily customizable.
· Strong relational database – allows all users to utilize the same database at the same time, in real time.
· Full solution approach – includes all sales, marketing, customer service tools, also management and reporting tools.
Fast project turnaround time, substantial cost savings & quality standards.